Un conflit peut r\u00e9sulter d\u2019objectifs incompatibles, de ressources limit\u00e9es, de perceptions diff\u00e9rentes ou d\u2019un probl\u00e8me de communication. Le manager doit distinguer les faits des interpr\u00e9tations et intervenir avant que la situation ne se d\u00e9grade.<\/p>\n
Une d\u00e9marche constructive consiste \u00e0 \u00e9couter les parties, clarifier les int\u00e9r\u00eats, rechercher les points d\u2019accord, d\u00e9finir des engagements et programmer un suivi. 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